Customer Service Level 2

Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.

From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

• The fire triangle
• Customer service principles
• Customers’ needs and expectations
• Behaviour and interpersonal skills
• Responding to problems or complaints

This e-learning course is a Highfield Qualifications accredited programme. More information is available here.

No prior knowledge needed.

Learners are assessed at the end of the course by multiple-choice questions.

This e-learning course is available to use on multiple platforms such as tablets, PCs, and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.